Warning: The magic method Merlin_Logger::__wakeup() must have public visibility in /home/wehewets/serenitygovsupply.com/wp-content/themes/diza/inc/merlin/includes/class-merlin-logger.php on line 194
Shipping Details – Serenity
Shipping Details

Shipping Policy

Fast Shipping

Our goal is to deliver your order as quickly as possible. Most orders are processed and shipped within 1 – 2 business days. Expedited orders ship within one business day. Our business days are Monday through Friday, excluding holidays.

Shipping Methods

No-Rush Shipping: We feature $4.99 No-Rush shipping for all orders over $99 within the contiguous United States. For orders over $150, we offer free No-Rush shipping within the contiguous United States. Shipping times may be up to 9 business days in duration depending on the distance, carrier, and items purchased.

Standard Shipping: Standard shipping within the contiguous United States takes between 3 to 6 business days in transit and is fully insured and traceable. Standard shipping costs are quoted during checkout.

Expedited Shipping: Expedited shipping options are available for an additional fee during checkout. These orders ship within one business day.

PLEASE NOTE: Expedited orders do not deliver on weekends.

Do you have a question? Feel free to contact our customer relations department via email or at 281 766-8189  (M – F 9AM – 5PM CST). We will be happy to help.

APO/FPO Shipping

We charge a flat rate of $9.99 for all orders shipping to APO/FPO-based addresses. All packages are sent USPS Priority Mail only. The Military Mail system is notoriously slow and unreliable. Please allow up to 6 weeks for delivery. For the best rate possible, be sure to select the United States as your country when shipping to APO/FPO addresses. We do not always receive tracking number for APO/FPO shipments. If we do receive tracking information, the package is only traceable until it is received at the military address. PLEASE NOTE: USPS will not ship items containing Lithium batteries overseas.

Additional Information

Order Tracking: Most orders will receive a tracking number via email after the order has shipped. Please contact our customer relations department to check on the status of orders that do not have tracking available.

Multiple Packages: Orders may ship from different warehouses or in multiple packages to ensure prompt delivery. 

Alaska & Hawaii: We ship via USPS and UPS for customers placing orders shipping to Alaska or Hawaii. USPS can take up to 7-10 business days for delivery. A live quote is generated during the checkout process. PLEASE NOTE: USPS will not ship items containing Lithium batteries overseas.

Guam, Puerto Rico & U.S. Virgin Islands: A rate will be calculated at the time of purchase when shipping to these locations. All packages are sent via USPS Priority and are fully insured. PLEASE NOTE: USPS will not ship items containing Lithium batteries overseas.

PO Boxes: We do not ship to standard PO Boxes. We require a physical address to process your order. We apologize for any inconvenience this may cause.

Volume Purchase Orders: No-Rush shipping only applies to customers paying full retail prices. Any volume discounted quotes received from us will include an actual freight estimate.

Backorder Shipping: The moment your backorder becomes available, we will ship it out at no additional charge.

GSA Shipping: We ship GSA orders within the contiguous U.S. and to Alaska, Hawaii and Puerto Rico. Competitive shipping rates will be calculated per order. PLEASE NOTE: GSA orders do not qualify for free shipping.

International Shipping

Contact us for rates.

Holiday Shipping

During holidays, shipments could be delayed due to warehouse closures. These closure dates may vary. For specific dates, view our website. This schedule does not reflect all warehouse closures. For more details, contact our customer relations department via customerservice@ or at 281 766-8189 (M – F 9AM – 5PM CST).